Welcome to our Help Center. At Freenbuy,
we want to ensure your shopping journey is as smooth as our designs.
Below, you’ll find answers to the most common questions regarding shipping, payments, and security.
Can’t find what you’re looking for?
Our team is always just an email away.
Free Worldwide Shipping.
At Freenbuy, we provide free standard shipping on all orders to all supported destinations.
The price you see on the product page is the final price you will pay,
with no hidden delivery fees at checkout.
We accept a wide range of secure payment methods for your convenience.
You can pay via PayPal, the global leader in secure online payments.
We also accept all major credit cards
(Visa, Mastercard, American Express, and Discover).
Since each item is custom-printed using our unique designs, the process includes two stages:
Production: It takes 2–5 business days to print and quality-check your order.
Shipping: Delivery to the USA, UK, Europe, Australia, and Canada usually takes 5–10 business days.
For the rest of the world, it may take 10–30 business days.
Since all our products are unique and printed only once ordered,
we do not support returns or exchanges
if you changed your mind or ordered the wrong size or color.
However, your satisfaction is our priority.
In case of a damaged product or a manufacturing error,
we offer a free reprint or a full refund if you contact us at contact@freenbuy.com
within 30 days of delivery. Just send us a clear photo of the issue,
there’s no need to ship the item back to us!
Your security is our top priority. Our website is protected by SSL encryption to secure all communication.
Most importantly, we do not store your credit card or payment details on our servers. All transactions are handled by encrypted,
world-class payment processors like PayPal.
Once you place an order, you will receive an immediate email confirmation with your invoice.
Your design then moves into our production phase.
As soon as your item is shipped, you will receive a second email containing a Tracking Number, allowing you to monitor your package’s journey to your doorstep.
Yes. An official digital invoice is automatically generated and sent to your email address immediately after your order is placed.
Please ensure you check your “Spam” or “Promotions”
folder if you don’t see it in your main inbox.